General FAQs

1. Can I order my photos online?
   
2. How do I pay for my prints once I have placed my order?
   
3. Can I pay online?
   
4. Can I cancel or change my order once I have placed it?
   
5. What do the different types of order status mean?
   
6. Can I view details of orders I have placed in the past?
   
7. How long do my order details stay on the system?
   
8. Is the system secure?
   
9. What is your policy regarding data privacy?
   
10. What is an Event ID and how do I get one?
    
11. How do I find out what events are on the system? Is there a search facility?
    
12. How do I know if an event I am interested in is on the system?
    
13. What do I do if the event I am interested in is not on the system?
    
14. I have an Event ID - how do I get to see the photos?
    
15. I have more than one Event ID - does it matter which one I use when registering with the system?
    
16. I have more than one Event ID - how do I add them both to the system?
    
17. I have two or more Event IDs but they are for different photographers - how can I place orders with each of them?
    
18. What is an 'Event Host'?
    
19. How do I become an Event Host?
    
20. I am an Event Host - how do I access the photos for my own event?
    
21. Is there any charge for using PictureSelect?
    
22. How do PictureSelect make money?
    
23. I am not happy with the service I am getting from the Photographer - can you help me?

Yes - you can browse through the available photos for your event and choose which ones you wish to order prints for. You can also indicate the quantity, style, size and finish for each print.

When you confim your order, the details are sent directly to the photographer who will contact you to make arrangements for delivery and payment. Your photographer may also offer online payment.

The ability to pay for your prints online via your credit card may also be available - your photographer will be able to confirm whether or not this is an option.

You can add or remove items from your order at any point until you press the 'Confirm Order' button on the order summary screen. Once the order has been confirmed it cannot be changed from within PictureSelect however the order is not sent to the photographer until you click the 'Submit Order' button. Beyond this point, all communication regarding the order should be made directly with the photographer.

Each order in the system has a status assigned to it as follows:

Order Status Key: Draft When the first item is added to your basket, the system creates a draft order. Draft orders need to be confirmed before they can be submitted to the photographer for processing. Ready to Submit This status indicates that the basket items for this order have been confirmed but not yet submitted to the photographer. Submitted This is a finalised order which has been sent to the photographer. Completed Completed orders have been accepted and processed by the photographer. The photos have been printed and despatched to the person placing the order.

The status of an order that hasn't been submitted can be changed by selecting it from the 'Orders' option.

Yes - you can see all of your previous orders using the 'Orders' option of your control panel.

This depends upon your photographer and the host of the event in question. All historical order information is normally deleted when the event is removed from the system. This can be weeks or months after the event.

Yes. The photos for each event can only be viewed by people who have the appropriate Event ID and associated password. All orders placed by you can only be viewed by logging on with your e-mail address and personal password. Apart from your name, other personal details (i.e. address and contact details) are only collected at the final stage of the order process, via an encrypted SSL connection which prevents hackers from collecting the information in transit across the Internet. All information collected is stored on secure servers in password protected databases behind firewall and other intruder protection devices, minimising the risk of anyone gaining unauthorised access to photos of your event or to personal information. Click here to view our data privacy policy.

Please note: we do not collect any credit card or other financial information from you - the photographer will contact you directly to arrange payment. If your photographer offers onlne credit card processing then your card details will be collected by the card processing authority at the final stage of the ordering process using secure technology.

Click here to view our data privacy policy.

An Event ID is a unique code which gives people access to the photos for a particular event. Anyone wishing to make photos of their event available to order on PictureSelect must first obtain an Event ID from the photographer. If you wish to view photos for an event that is on the system you must first obtain the appropriate Event ID and password from the organiser of the event.

There is no facility to search for events. You must obtain the appropriate Event ID and password from the organiser of the event before you can gain access to any photos or other event details.

You need to ask the organiser of the event.

Tell the event organiser to visit our website!

Select the 'Registration' option from the home page menu. You will then be prompted for the Event ID and password. If recognised, the system asks you for your e-mail address and a personal password of your choice. You can use your e-mail address and this personal password to access the system in the future.

Once you have registered you will be able to view and order photos using the 'Photos' option from the control panel menu at the top of the screen.

No, it does not matter. Use any valid event id to register. Once you gain access to the system you will be able to add other events to your login. You can place orders for any or all of the events you have access to, using your e-mail address and personal password to login to the system.

Once you have registered for your first event you can add additional events using the same e-mail address. Just logon and click on the 'Join Event' option on your control panel at the top of the screen. You will then be prompted for the Event ID and password of your new event.

Each e-mail account is managed by a single photographer. If you are using more than one photographer you will need to re-register using a different e-mail address for each one. Contact PictureSelect if you need help with this.

An 'Event Host' is the term we use to refer to the person who is responsible for booking the photographer for an Event. It is the Event Host who initiates the process by booking the photographer and arranging for an Event ID to be set up on the system.

If you would like to use PictureSelect for an event of your own, contact your regular photographer. If he does not yet subscribe to PictureSelect direct him to pictureselect.com for more information.

When your photographer set up your event he automatically registered you on the system using the e-mail address you provided him. Login to the system using this e-mail address and the password given to you by the photographer. You will be able to view (and order) your photos once you are logged on. If you were already registered via the same photographer the event will be added to your existing login.

We do not make any charges for viewing or ordering photos using PictureSelect, however individual photographers may charge different reprint rates to PictureSelect customers than to those using a more traditional service. Once you are logged on, all of your photographer's print pricing can be displayed at any time using the 'Pricing' option on your Personal Control Panel at the top of the screen.

We do not charge for viewing or ordering photos via PictureSelect. Our revenue comes from charging the photographers for the right to offer our service to their customers.

Any dispute or other problem you have should be taken up directly with with the Photographer who will be able to deal with most eventualities. General queries can be sent to us via support@pictureselect.com. We will endeavour to respond pomptly however we cannot guarantee any particular response time. Suggestions for improvements to PictureSelect can be made via: support@pictureselect.com